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01372 253350      connect@carlton-recruitment.com

Job Details

Customer Service Administrator

Location: Earlsfield

Permanent Full Time

Salary: £20,364

Customer Service Administrator

Earlsfield

£20,364

Our successful client in Earlsfield is looking for a Customer Service Administrator to support the team. Your role is ensure that general business operations are maintained in an effective, up to date and accurate manner. You will be performing ad hoc or administrative functions as well as providing excellent customer service and support to external customers, ensuring productivity and quality is maintained.

Job Responsibilities (including but not limited to):

  • To answer all calls in a professional and efficient manner
  • Processing and ordering of stock
  • Application process
  • Provide excellent customer service
  • Liaise with external and internal customers and staff
  • General administration work – updating accounts, closing or setting up new accounts, chasing clients to update information, booking surveys, sending out enquiry literature via e-mail or post, archiving relevant documentation etc.
  • To adhere to all company’s policies and procedures
  • To communicate any trends, changes and serious issues to your Manager
  • To take ownership of the customer in all aspects relating to service delivery and customer satisfaction

Person Specification

  • Call centre / customer service or customer facing experience
  • Excellent telephone manner
  • Work well in a team and communicate effectively colleagues, clients and external customers
  • Accuracy in data inputting and keyboard skills
  • Excellent listening skills
  • Microsoft Word and Excel experience

Closing date for applications: December 1, 2018

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Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350

connect@carlton-recruitment.com

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