Permanent Full Time
Carlton Recruitment is pleased to announce that our prestigious client is currently seeking a confident, well-presented individual to join their dynamic team based in Wimbledon. This is a high visibility role and as such you should be well-presented and possess excellent communication skills.
Your role will include maintaining the corporate reception desk and ensuring that all customer queries are dealt with quickly and efficiently, responding positively to customer telephone enquiries, and helping to establish contact with other departments.
- Ensuring customers awareness of all available services and products
- Using questions and observation to establish customer requirements
- Ensuring opportunities for sales by other teams are followed up by the most appropriate person
- Ensuring all calls are properly identified, announced and the caller’s business established
- Welcoming all customers at reception in a warm and professional manner
- Tracking team members availability and pages team members to ensuring customer speedy attention
- Handling dissatisfied customers calmly and bringing customer complaints to the attention of the relevant Manager
- Encouraging visitors to use the facilities available e.g. customers lounge, waiting area, meeting rooms etc.
- Ensuring all administration, documentation and communications are completed in an accurate and timely manner
- Consistently presents a professional and positive image in both appearance and attitude
- Ensures all brochures are well stocked, in the right place and up to date
- IT Literate
- Polished; well-presented and well-spoken
- Excellent communication skills, both written or orally
- Comfortable undertaking training both internally and externally to improve knowledge and understanding of marketplace
- Able to use general office equipment
- Comfortable developing effective working relationships with colleagues
- Willingly shares knowledge, ideas and experience
- Confident managing high volumes of telephone calls and is able to manage multiple telephone calls
- Able to manages own time and workflow efficiently and effectively – knows when to consult others
- Strong time management skills
- Confident working independently, able to manage self and manage own time and workflow effectively.
Closing date for applications: December 26, 2018
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