01372 253350      connect@carlton-recruitment.com

Job Details

Client Services Executive

Location: Mitcham

Permanent Full Time

Salary: £30,000 - £35,000

Client Services Executive


£30,000 - £35,000

Do you have a strong sales background and excellent client handling skills? Our client is looking for a Client Services Executive to join their team in Mitcham.

As the Client Services Executive, you will take responsibility for client service and ensure that all client enquiries are managed effectively and promptly. Working closely with the Business Development Manager, this role will ensure that the Company is maximising conversion rates, revenue and client satisfaction.

Key Responsibilities

  • Qualifying enquiries before a quote to ensure that priority is given to jobs from premium clients or with high revenue and/or potential margin
  • Working closely with the Chief Estimator and Business Development Manager to ensure that quotes are sent to clients in a timely manner
  • Ensuring that all client enquiries are responded to within specified time parameters
  • Following up allocated enquiries with Production Managers to ensure quotes are provided rapidly and stepping in with client liaison when required
  • Assisting with account management of key clients and suppliers
  • Achieving targeted conversion rates

Person Specification

  • Strong sales experience essential to succeed in this role
  • Experience of handling client quotes and qualifying enquiries
  • Proven track record in client handling and the ability to close scales
  • Strong communication skills, both written and verbal
  • Exceptional client handling skills
  • Excellent IT skills, including knowledge of CRM/ERP systems
  • Knowledge of Salesforce would be an advantage

Closing date for applications: February 17, 2019

Apply for this job


Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350


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