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01372 253350      connect@carlton-recruitment.com

Job Details

Customer Service Advisor

Location: Hackbridge

Temporary Full Time

Salary: £9.50 per hour

Customer Service

Hackbridge

£9.50 per hour

Our Client based in Hackbridge is looking for someone to join their friendly Customer Service team on a temporary basis! You will be responsible for responding to a high amount of inbound and outbound calls, responding to customer queries and providing administration tasks on a daily basis.

 

Role Responsibilities

  • Provide a high level of customer service and support
  • Manage inbound and outbound calls in a timely and efficient manner
  • Coordinate and book installation activities efficiently
  • Respond to internal and external enquiries, resolving queries, identifying customers’ needs, clarifying information and researching each issue thoroughly
  • Keep comprehensive records of all communications both internal and external in our in-house database
  • Assist on any day-to-day administration ensuring each task is completed

Essential Skills

  • Proven experience within a customer service role
  • Strong written and verbal communication skills with the ability to communicate effectively at all levels
  • Passionate about customer service and relationship building
  • Ability to multi-task, set priorities and manage time effectively
  • IT Literate – MS Office
  • The role requires a confident telephone manner, strong organisational skills and the ability to remain calm in what can be a high-pressured environment during busy times.

Desired Skills

  • Proven scheduling or project coordination
  • Strong telephone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • Good command of MS applications
  • GCSE or equivalent in English C or above

 

Closing date for applications: May 1, 2019

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Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350

connect@carlton-recruitment.com

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