01372 253350      connect@carlton-recruitment.com

Job Details

Customer Service / Installations Co-ordinator

Location: Wallington

Permanent Full Time

Salary: £17,000

Customer Service / Installations Co-ordinator



Our client is looking to hire an Customer Service / Installations Co-ordinator to join their vibrant team based in Wallington. As the successful candidate, your principal role will be to book and allocate out installation work for Insurance customers in accordance with and within designated and monitored guidelines.

Key Responsibilities

  • To manage large amounts of inbound and outbound calls in a timely manner
  • Book installation work politely and efficiently
  • Responding to internal and external inquiries resolving queries or discrepancies relating to customer orders, identifying customers’ needs, clarifying information and researching each issue thoroughly
  • Keep accurate records of all conversations in our call centre database in a comprehensible way
  • To effectively allocate work to the client’s Engineers and Sub-contracted Engineers in accordance with the given guidelines
  • Where applicable, ensuring that payment is received for jobs carried out by taking credit card details and processing payment
  • Assist the Customer Services Manager / Team Leader on day to day administration ensuring each task is completed daily and as instructed
  • Communicate with all other members of staff in a professional and effective manner
  • To perform from time to time, within reason, any other duties as required by your manager or member of senior management
  • You are responsible for ensuring that all your activities are performed in an efficient, courteous and timely manner in accordance with the company’s Quality Control System and Health and Safety regulations

Person Specification

  • Previous experience in a customer service role
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi task, set priorities and manage time effectively

Closing date for applications: June 10, 2018

Apply for this job


Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350


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