01372 253350      connect@carlton-recruitment.com

Job Details

Residential Services Associate

Location: Aldershot

Permanent Full Time

Salary: £27,000


This is an exciting opportunity for a Residential Service Associate to join an incredible company in Aldershot. In this role you will be responsible for ensuring that all residents receive excellent service, in addition, also ensuring the buildings are maintained and managed efficiently.

Key Responsibilities:

  • Delivering excellent customer service following the company’s standards
  • Ensuring moving in and out process is seamless
  • Completing in tenancy property inspections
  • Host & attend regular events for residents
  • Completing with weekly and monthly operations reports
  • Liaising and booking contractors, cleaning and maintenance operatives
  • Growing residents satisfaction
  • Providing excellent resident services
  • Handle day to day enquires from residents and complaints
  • Expecting to work well with company-wide colleagues
  • Encouraging and aiding resident engagement
  • Stimulating and forming good relationships with external partners
  • Any ad-hoc tasks as requested by the Resident Services Manager

Qualifications and skills:

  • Experienced in working in organisations providing property management
  • Excellent team-work skills
  • Strong written and verbal English
  • Qualifications in property or customer service would be desirable
  • Target driven
  • Strong interpersonal skills, including the ability to listen
  • Well-groomed and professional appearance
  • Passionate about customer service
  • Ability to build relationships and work collectively with colleagues
  • Demonstrable ability to think creatively and embrace new challenges daily
  • Goal-focused, positive and resilient

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.

Closing date for applications: November 18, 2021

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Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350


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