01372 253350      connect@carlton-recruitment.com

Job Details

Residential Services Associate

Location: Bristol

Permanent Full Time

Salary: £25,000

Full-Time Permanent

Please only apply if you are happy with this working pattern as this cannot be negotiable

  • Week 1 - 08.00 to 17.00 (Monday to Friday) and 09.00 to 18.00 (Saturday)
  • Week 2 - 09.00 to 18.00 (Tuesday to Friday)
  • Week 3 - 14.00 - 23.00 (Monday to Friday)

Our Housing Association Client is recruiting for Residential Services Associates for their Bristol sites. The ideal candidate would have previous experience working in organisations providing market rent properties, travel & tourism or hospitality.

Key Responsibilities:

  • Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings and ad-hoc tasks, ensuring the provision of an excellent front-line service to residents and other customers on the phone, in writing and in person
  • Ensure the resident move in and move out process is seamless to include property checks
  • Ensure effective co-ordination between the customer services team and other areas of the business to enable the efficient working of the front-line service
  • Handle day to day enquires from residents and complaints escalating where required
  • To ensure the delivery of high-quality services including front & back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement
  • Manage & co-ordinate resident bookings of amenity space and cleaning as required
  • Assist in the smooth running of the letting process from offer acceptance to move-in and settling of new tenants
  • Liaise & book contractors, cleaning and maintenance operatives
  • Keep abreast of H&S and industry relevant changes in legislation, practice and policy, initiating changes as required
  • Identify opportunities for enhanced service delivery to optimise customer experience
  • Meet & Greet residents and handle complaints to an effective resolution
  • Host & attend regular events for residents, ensuring that events are run smoothly and marketed effectively through social media and other methods of communication
  • Log all, distribute and receipt keys, parcels and visitors
  • Respond to out of hours emergency calls in absence of manager

Experience/ Requirements:

  • Previous experience working in organisations providing market rent properties, travel & tourism or hospitality preferred
  • If not from the above, someone who has worked within a similar organisation and used to dealing with clients in a similar role
  • Strong experience working at business/private events would be beneficial
  • Previous experience of working in a team
  • Strong written and verbal English
  • Previous experience of working and achieving targets
  • A good communicator with strong interpersonal skills, including the ability to listen
  • Well-groomed and professional appearance
  • Passionate about customer service
  • Ability to build relationships and work collectively with colleagues
  • Demonstrable ability to think creatively and embrace new challenges daily

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.

Closing date for applications: November 16, 2021

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Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350


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