01372 253350      connect@carlton-recruitment.com

Job Details

Customer Service Representative

Location: Epsom

Permanent Full Time

Salary: £ 22,100 - £23,600

Our prestigious client is currently seeking a Customer Service Representative to join their expanding team based in Epsom. The successful candidate will report to the Customer Service Manager, and will be a key member of the Customer Service team. You will ideally come from a process driven role that gives in-depth advice. Training on products will be given.

  • Providing excellent customer service
  • Undertaking general day to day administration.


  • Maintaining an up to date knowledge of all products and services offered by the company, its subsidiary and associated companies
  • Answering customer calls and responding promptly, accurately and efficiently to all enquiries
  • Promoting products and services offered by the company, its subsidiary and associated companies to existing customers
  • Dealing with the despatch of customer questionnaire forms as and when necessary and analyse/summarise the results of questionnaire and marketing activities
  • Assisting in the administration of operations including the provision of any necessary statistical information
  • Preparing and issuing standard or dictated letter responses to customers as appropriate, including researching and responding to enquiries
  • Dealing with all administrative amendments relating to both customer details and account details, including address changes, applying notice requests, etc.:
  • Assisting with all aspects of the Registration process in line with company procedures

Personal Specification

  • Holds at least 5 GCSEs or equivalent (grades A-C, with a minimum C grade in English and Maths)
  • Previous experience call handling and customer service experience.
  • Excellent customer service and time management skills
  • Organised and methodical with the ability to multitask, whilst being flexible and adaptable
  • The ability to learn fast and is a keen team player
  • Proactive, with strong attention to detail with a logical approach

Closing date for applications: January 27, 2022

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Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350


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