01372 253350      connect@carlton-recruitment.com

Job Details

IT Technical Support Analyst

Location: Central London

Permanent Full Time

Salary: £Up to £41,000

An incredible position has opened up as IT Technical Support Analyst in superb office in Central London. Our Client is looking for a person that is adaptable and keen to learn. This is a, hands-on role that needs attention to detail, and someone with excellent customer service in professional services that needs complete discretion.

Key Responsibilities as an IT Technical Support Analyst:

  • Supplying outstanding AV support for clients in pitches and meetings
  • Offering User Access Management assistance
  • Delivering IPT Assistance
  • Providing expert leadership and training for partners and staff
  • Presenting executive support and white glove audio visual (AV) support
  • Providing first and second level assistance to "VVIP" staff, affiliates and clients
  • Support 3rd party teams (Softcat, Unisys) with technical concerns which may influence the supply of their services to the team
  • To be a technical acceleration point for UK Service Delivery Managers

Key requirements and skills as an IT Technical Support Analyst:

  • Strong technical background on end-user/desktop and audio-visual set-up
  • A positive and can-do attitude
  • Must have, Relevant Microsoft and Apple certifications, Comptia A+ 220-901 & 220-902, ITIL Foundation
  • Other relevant accreditations are advantageous
  • Understanding of Microsoft Active Directory
  • A good knowledge of basic networking concepts
  • Have practical experience of Cisco IP telephony and user management


  • In-depth knowledge of MAC and MS end-user platforms, MS Office, MS Windows, MacOS current desktop.
  • Understanding hardware as well as software troubleshooting and problem resolution
  • Must have AV and event support experience in a fast-paced and time sensitive environment
  • Understanding of advertising and media businesses, as well as marketplace trends


  • Capability to function within a group and have conflict resolution skills
  • Respond to needs to review or create knowledgebase articles
  • Ready to share knowledge with your peers and work as a team, not in isolation
  • Capability to mentor others in the use and assistance of processes and systems
  • Provide an extreme level of confidentiality

Resource management:

  • Ability to work on multiple tasks simultaneously
  • Work independently, meet guidelines, and procedures using standard ITSM toolsets and identify and adhere to individual and team metrics and KPIs


  • Can communicate with executives and their staff at all levels and in language they understand
  • Accountability to report any violations of Security Policy and Systems Standards to management

Travel/Hours of Work:

  • Includes travel may be required, sometimes upon short notice
  • Normal operational support is 08:00hrs - 18.30hrs Monday to Friday, with a team rota to cover these hours.
  • Pitch and event support may be required outside of normal support hours.
  • Out of hours support will be required (Rota).

Individual must also maintain an extreme level of confidentiality in dealing with all information that flows through the office.

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role

Closing date for applications: December 31, 2022

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Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350


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