01372 253350      connect@carlton-recruitment.com

Job Details

ARC Controller

Location: Earlsfield

Permanent Full Time

Salary: £24,000 negotiable depending on experience

Office based role, working Monday to Sunday on a 7 on 7 off rota, 6am to 6pm

This is an incredible opportunity for an ARC Controller join an incredible company in Earlsfield. Our client is looking for a reliable, trustworthy and person that pays attention to detail. You will also need to have a good customer service telephone manner to respond to our client base. This role requires someone who is good at managing confidential information and confident dealing with difficult situations.

Key Responsibilities as an ARC Controller:

  • Answering all company calls in a skilled and professional manner

  • Deliver outstanding customer service on inbound & outbound calls

  • Start alarm activations in a timely and precise manner in line with BS/EN/NSI Requirements

  • Communicate with emergency services, clients, internal departments, and out-of-hours service engineers

  • Collect payments out of hours for non-contracted clients

  • Monitoring of high-profile CCTV accounts

  • To convey any trends, changes, and serious issues to your Manager/Supervisor

  • Ensuring out other duties/tasks that may be required to continue the efficient running of the centre

  • Contracting of new monitored systems in line with BS/EN/NSI requirements

Key Essential Experience / Skills

  • Experience within a Call centre/customer service or customer-facing role

  • SIA Licence ideal but not essential for the right person

  • Happy to have a DBS check as this is essential for this role

  • Excellent telephone manner

  • Team working skills

  • Excellent communication skills

  • Accuracy in data inputting

  • Excellent listening skills

  • Must always be able to execute discretion and confidentiality

Preferred Knowledge

  • Security Industry Experience

  • SIA PSS CCTV License upon joining (if not will be expected to achieve within 3 months)

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.

Closing date for applications: January 10, 2023

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Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350


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