01372 253350      connect@carlton-recruitment.com

Job Details

Customer Service Representative

Location: Epsom

Permanent Full Time

Salary: £24,000


·       Scaled pension scheme - up to 16%

·       Holiday allowance -23 days rising to 27 with service

·       Parking permit for a local car park

·       Discretionary bonus based on both the company & your performance

·       Staff monthly draw, Perkbox

·       Bupa Private Medical Insurance

·       Bupa Cash plan

·       Professional study financial support

·       Volunteer day per year

·       Life assurance – 4x salary

·       Income protection

·       Season ticket loan

·       Hybrid working options

·       Buy and sell holiday


Our prestigious client is currently seeking a Customer Service Representative to join their expanding team based in Epsom. The successful candidate will report to the Customer Service Manager, and will be a key member of the Customer Service team. You will ideally come from a process driven role that gives in-depth advice. Training on products will be given.

  • Providing excellent customer service
  • Undertaking general day to day administration.


  • Maintaining an up to date knowledge of all products and services offered by the company, its subsidiary and associated companies
  • Answering customer calls and responding promptly, accurately and efficiently to all enquiries
  • Promoting products and services offered by the company, its subsidiary and associated companies to existing customers
  • Dealing with the despatch of customer questionnaire forms as and when necessary and analyse/summarise the results of questionnaire and marketing activities
  • Assisting in the administration of operations including the provision of any necessary statistical information
  • Preparing and issuing standard or dictated letter responses to customers as appropriate, including researching and responding to enquiries
  • Dealing with all administrative amendments relating to both customer details and account details, including address changes, applying notice requests, etc.:
  • Assisting with all aspects of the Registration process in line with company procedures

Personal Specification

  • Holds at least 5 GCSEs or equivalent (grades A-C, with a minimum C grade in English and Maths)
  • Previous experience call handling and customer service experience.
  • Excellent customer service and time management skills
  • Organised and methodical with the ability to multitask, whilst being flexible and adaptable
  • The ability to learn fast and is a keen team player
  • Proactive, with strong attention to detail with a logical approach

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.

Closing date for applications: December 10, 2022

Apply for this job


Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350


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