01372 253350      connect@carlton-recruitment.com

Job Details

Customer service administrator

Location: Marden, Kent

Permanent Full Time

Salary: £Salary up to £25K

Monday - Friday 8-5PM.

We are seeking a customer service administrator to manage queries and support the activities of the sales and buying teams.


  • Excellent telephone communication skills and be able to process customers’ orders
  • Responding to Sales enquiries, developing your knowledge of our packaging materials
  • Calling existing and new customers to promote our products and manage their needs - Telesales account development
  • Ensuring the CRM system is kept up to date (Contact details, customer queries, complaint management)
  • Serving customers face to face (Inc. handling cash)
  • General administration duties - Specific task breakdown by C/S team member
  • Liaising with our Purchasing, Operations and Sales colleagues with regards to our customers’ requirements

Additional tasks will be to support the operations functions in a variety of administration activities including:

  • BRCGS compliance admin
  • Customer specification requests, including supplier specification administration support
  • BRCGS certification request
  • Outside haulage booking
  • Parcel carriers
  • Pallet carriers

Administration tasks:

  • Export admin
  • Holiday bookings
  • Meeting room bookings
  • Refreshments
  • Samples requests
  • Stock management
  • Meeting minutes

Key Skills

  • Customer Services experience both via telephone and face to face
  • Telesales
  • Computer literate and an ability to learn new systems quickly
  • Attention to detail and questioning mind set
  • Flexibility and willingness to react and help as situations arise
  • Ability to multi tasks
  • Take responsibility for key project deliverable
  • Project and/or project experience would be beneficial
  • Flexible, open and positive attitude essential
  • Geographical knowledge of the country and road network


  • Be open and honest and contribute and commit to receiving and giving feedback in the performance review process. Take part in future surveys and other feedback opportunities.
  • Support the development of others in gaining on the job skills and knowledge.
  • Support the Company and our customers that you have contact with by ensuring that you understand our products and services and participate in team and business development activities where appropriate.
  • Whether you are providing a customer service or questioning how you or your team operates, identify, and suggest ways we could do things differently. Make improvements whilst demonstrating a willingness to embrace and adapt to change.
  • Maintain your personal technical, professional and company system skills to a consistently high standard; be self-motivated to increase your exposure and experience within your role.

Apply now

Closing date for applications: December 10, 2022

Apply for this job


Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350


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