01372 253350      connect@carlton-recruitment.com

Job Details

Global Operations Manager

Location: Wimbledon

Permanent Full Time

Salary: £80,000 - £100,000

Hybrid working

The key objective of the Global Operations Manager is to contribute the group’s profitability by optimizing fleet utilisation and managing fleet related costs.

Reporting on a daily / weekly basis to the Chief Executive Officer the Global Operations Manager will manage the operations team and will work closely with the sales, finance and IT to ensure a seamless delivery of operational and logistical excellence across all areas of the business.

After an appropriate period of familiarisation with the role and demonstration of ability there is the opportunity for the holder of this role to join the board as Chief Operating Officer.

  1. Key Tasks and Responsibilities

Operations Management

- Manage a young and vibrant operations team delivering a program of continuous improvement in operational systems and procedures in a supportive environment

- Support the CEO and CFO with the development and implementation of company strategy

- Work alongside the Offshore and Intermodal Directors to provide operationally sound and cost-effective solutions to client requirements

- Provide timely and accurate fleet planning and analysis to the Directors, CEO and CFO to allow for strategic decision-making around fleet deployment

- Handle key strategic relationships with suppliers including inspection companies, depots, transporters, forwarders and manufacturers

Client Management

- Handle key client relationships at a strategic level and support operations team with making fast, effective and client focused decisions pertaining to contractual and operational matters

- Ensure timely communication with the regional operations managers and respective clients on the location and status of assets under deployment

- Ensure all assets are deployed in line with all contractual obligations and ensure 100% compliance with contract performance

- Regularly review contractual arrangements with clients and internal stakeholders (CFO / FC / Sales) to ensure renewals, renegotiations etc. are undertaken in a timely manner

Quality Management System (ISO)

- Oversee all aspects of the company’s ISO and HSE management including recertification of existing standards and where applicable introducing new standards to the business

- Develop and implement Standard Operating Procedures (SOPs) designed to ensure a seamless quality of service delivery from point of operational handover to delivery and demobilization

Fleet Management

- Monitor and report regularly on operations activities and provide relevant management reporting to the Directors and CEO/CFO

- Proactively manage fleet assets using the necessary analysis required to ascertain maintenance, renewal and write-off scheduling and costs

- Responsible for ensuring management of the maintenance and repair of containers and container equipment such that customer mobilisation and quality expectations are met

- Ensure proactive oversight of the on hire and off hire of subleased containers to the respective lessors.

- Declaration of Total Loss of containers when the company prefers to pay the DV instead of off hire (either because of profitable location the unit is in or excessive damages)

- Review damage estimates sent by lessor


Ensure a good relationship and communication flow with all depots

Set and monitor performance KPIs

Manage depot Audits to ensure depots comply with the company standards for repairs and procedures.

Ensure the correct set up of new depots, negotiate contracts / rates

Inspection Companies:

Identify and work alongside inspection companies to ensure fast and efficient response times in the recertification of DNV units

Liaise with and handle strategic relationship with relevant certifying companies

Perform Inspection company Audits to ensure companies comply with DNV and the company standards

Negotiate contracts / rates


- Actively participate as a key member of the senior management team

- Undertake any other management request, which may from time to time be reasonably required

- Oversee all aspects of fleet replenishment including specification of units, disposal and replacement of ageing fleet and liaison with equipment manufacturers.

Work Experience

Approximately 10 years’ experience in offshore logistics, materials management, base operations or related field

Working knowledge of DNV Standards

Management level experience in equipment leasing and / or shipping container and cargo carrying units (CCUs)

Experience managing and / or working for depots, yards and base operations support providers

Minimum 5 years’ working at a senior management level


Batchelor’s degree in logistics or relevant advanced level industry qualifications

Experience in development and implementation of ISO and HSE policies and procedures

Project Management certifications garnered in the logistics, marine or energy and extractives industries

High standard of IT literacy, specifically Microsoft Office

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.

Closing date for applications: March 11, 2023

Apply for this job


Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350


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