Job Details

Customer Service Administrator

Location: Marden, Kent

Permanent Full Time

Salary: £22 - £25K

Monday - Friday 8-5PM

Benefits - 22 days holiday plus bank holidays, death in service payment, pension, online discounts for the gym, access to health and wellbeing apps, money off eyecare, dentist treatment and some medical treatments

Free on-site parking

We are seeking a customer service administrator to manage queries and support the activities of the sales and buying teams.

Responsibilities:

• Excellent telephone communication skills and be able to process customers’ orders
• General administration duties - Specific task breakdown by C/S team member
• Responding to Sales enquiries, developing your knowledge of our packaging materials
• Proactive customer care contacting existing and new customers for example when samples are sent out to promote our products and manage their needs
• Ensuring the CRM system is kept up to date (Contact details, customer queries, complaint management)
• Serving customers face to face (Inc. handling cash)
• Liaising with our Purchasing, Operations and Sales colleagues with regards to our customers’ requirements

Additional tasks will be to support the operations functions in a variety of administration activities including:

• BRCGS compliance admin
• Customer specification requests, including supplier specification administration support
• BRCGS certification request
• Outside haulage booking
• Parcel carriers
• Pallet carriers

Administration tasks:

• Export admin
• Holiday bookings
• Meeting room bookings
• Refreshments
• Samples requests
• Stock management
• Meeting minutes

Key Skills

• Customer Services experience both via telephone and face to face
• Computer literate and an ability to learn new systems quickly
• Attention to detail and questioning mind set

Closing date for applications: July 9, 2023

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