Job Details

Membership Coordinator

Location: Remote

Contract

Salary: £30,000

Although this is a remote role, it is required that you live close to the Clapham area

This is a maternity cover contract until December 2025

Monday to Friday 9am to 5pm

Benefits:

• Core holidays (25 days increasing to 27 days with length of service plus Bank Holidays for full-time employees, pro-rated for part-time employees),
• Contributory pension scheme
• Family friendly leave
• 3 x paid volunteering days
• Annual travel season ticket loan
• Cycle to Work Scheme
• Life Assurance
• Private Medical Insurance
• Cash Plan - cash back for routine healthcare treatments
• Shopping portal, rewards programme, and gym discounts
• Support and wellbeing service which includes 24/7 online GP, second medical opinion, mental health support service and more

Ready for a significant role within a Membership Team? You will be reporting into the Senior End Point Assessment Manager ensuring that the End Point Assessment (EPA) processes run smoothly and successfully from application through to interview.

This role is integral to protecting compliance and ensuring all regulatory requirements are met. You will be joining a large, friendly membership team who support each other to achieve the companies goals.

Essentials:

• Experience of working in a customer focused environment, dealing with enquiries with tact and diplomacy
• Ability to work to tight deadlines with good personal organisation and time management skills
• Excellent verbal and written skills
• Ability to use membership databases and office packages including Excel, Word and MS Outlook, MS Teams.
• Self-motivated, able to work independently and use own initiative.
• Experience of working in a professional membership body and with volunteers and committees (Desirable)
• Experience working with Salesforce.com (Desirable)

Key Responsibilities:

• Process all applications within set timeframes and ensure all information required is provided by candidates.
• Ensure candidates’ assessments are uploaded to set deadlines.
• Arrange and manage the scheduling for all EPA Interviews.
• Liaise with EPA assessors and candidates to schedule timing of interviews.
• Set up of Teams meetings for all the assessors, ensuring applicants and interviewers are provided with the Teams invite.
• Ensure assessors have returned grading forms and that these are added to the application on completion of interview.
• Update the database to ensure applications are ready to be reviewed and approved during periodic Panel meetings
• Proactively look at ways to improve the process for application and arranging interviews.
• Coordinate EPA’s internal quality assurance, arranging moderators to observe at least 10% of interviews and providing timely feedback to the assessors and Senior EPA Team.
• Assist and contribute to periodic assessor debrief and best practice meetings, to explore feedback and identify best practice improvements for assessors and the client.

Know someone on the job hunt? Refer them to Carlton Recruitment! If we successfully place them and they complete their 3-month probation, you’ll snag a £100 retail voucher as a thank you! :) *Please note we will double check they have not already applied themselves or are on our books already*

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.

Closing date for applications: November 28, 2024

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