01372 253350      connect@carlton-recruitment.com

Job Details

Graduate Required

Location: Epsom

Permanent Full Time

Salary: £22,100 - £23,600

Graduate Required

£22,000 - £23,500


Full Time Permanent

An excellent career opportunity has appeared for a graduate within with some call handling customer service experience!

The successful candidates will work within a friendly team in an innovative open plan office. Core working hours will be Monday to Friday 8:00am-5.30pm, with alternate shifts at 8:00am-4.30pm and 9:00am-5.30pm, plus one Saturday a month working 9:00am-12:00pm (paid overtime). Full training will be provided.


  • Keep and maintain a knowledge of all products and services offered
  • Managing the phones, responding in a timely and accurate manner
  • Promote the products and services offered in a professional manner
  • Daily administrative duties which include mortgage completions, capital payments, monthly payments, transfers, etc.
  • Deal with customer questionnaire forms and analyse / summarise their results and other related marketing activities
  • Administration of mortgage arrears operations
  • Prepare and issue standard letter responses to customers as appropriate
  • Responsible for ad hoc duties
  • Responsible for supporting the company’s Frontline system
  • Deal with all administrative amendments relating to both customer details and account details
  • Undertake all aspects of the ISA transfer process
  • Assist in other departments as required including but not limited to Loans Underwriting and the Customer Sales teams
  • Responsible for all aspects of system testing including new products
  • Responsible for the accuracy of daily, weekly and monthly reports as required
  • Responsible for attending Internal and / or External meetings as required

Person Specification:

  • At least 5 GCSEs, including Maths and English
  • Ideally a graduate with relevant experience
  • Ideally previous experience in a call centre environment
  • Previous customer service experience and administration experience
  • Confident, clear and friendly telephone manner
  • Excellent team player
  • Microsoft Office literate
  • Eager to learn & progress
  • Confident and friendly personality


Closing date for applications: December 5, 2019

Apply for this job


Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350


Connect With Us

facebook Like us on Facebook

twitter Follow us on Twitter

LinkedIn Connect with us on LinkedIn

Instagram Follow us on Instagram

Job Alerts

Sign up to receive the latest job alerts

Send us your CV (optional)