01372 253350      connect@carlton-recruitment.com

Job Details

Customer Service Representative

Location: Epsom

Permanent Full Time

Salary: £22,100 - £23,600

Customer Service Representative

£22,000 - £23,500


Full Time Permanent


An excellent career opportunity has appeared for a Customer Service Representative with a Financial Services (regulated) background.

The successful candidates will work within a friendly team in an innovative open plan office. Core working hours will be Monday to Friday 8:00am-5.30pm, with alternate shifts at 8:00am-4.30pm and 9:00am-5.30pm, plus one Saturday a month working 9:00am-12:00pm (paid overtime).



  • Keep and maintain a knowledge of all products and services offered
  • Managing the phones, responding in a timely and accurate manner
  • Promote the products and services offered in a professional manner
  • Daily administrative duties which include mortgage completions, capital payments, monthly payments, transfers, etc.
  • Deal with customer questionnaire forms and analyse / summarise their results and other related marketing activities
  • Administration of mortgage arrears operations
  • Prepare and issue standard letter responses to customers as appropriate
  • Responsible for ad hoc duties
  • Responsible for supporting the company’s Frontline system
  • Deal with all administrative amendments relating to both customer details and account details
  • Undertake all aspects of the ISA transfer process
  • Assist in other departments as required including but not limited to Loans Underwriting and the Customer Sales teams
  • Responsible for all aspects of system testing including new products
  • Responsible for the accuracy  of daily, weekly and monthly reports as required
  • Responsible for attending  Internal and / or External meetings as required


Person Specification:

  • At least 5 GCSEs, including Maths and English
  • Previous experience in a call centre environment
  • Previous customer service experience and administration experience
  • Confident, clear and friendly telephone manner
  • Excellent team player
  • Microsoft Office literate
  • Eager to learn & progress
  • Confident and friendly personality



  • A level standard of education or equivalent
  • Proven telesales experience or relevant professional qualification
  • Previous telephone based sales experience within a bank, a building society, insurance or any other relevant environment

Closing date for applications: November 5, 2019

Apply for this job


Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350


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