01372 253350      connect@carlton-recruitment.com

Job Details

IT Support Engineer

Location: Wimbledon

Permanent Full Time

Salary: £27,000 - £30,000

Make sure you hit “APPLY” if you feel you are suitable for this role!

Carlton Recruitment is holding a Candidate registration day in Wimbledon on Wednesday 14th August 2019.

 We will be recruiting for this role and a variety of exciting temporary and permanent positions.

If you’re currently looking for your next opportunity then pop in with your CV and passport and introduce yourself. We’ll talk you through our latest vacancies and get to know what you’re after in your career!

Wednesday 14th August 2019 between 9:00am – 5:00pm The Wimbledon Business Centre, The Old Town Hall, 4 Queens Road, Wimbledon, SW19 8YB.


  • Your passport, if you do not have a passport please bring your full birth certificate
  • National Insurance card/Letter
  • Drivers and forklift operators must have their valid license so we can make copies.

Please phone our Wimbledon office if you need to visit outside of hours. We look forward to seeing you.


IT Support Engineer 

£27,000 - £30,000 



Our client is seeking an experienced IT Support Engineer to provide comprehensive 1st and 2nd line support, covering a wide range including the installation, configuration and support. The successful candidate will provide a range of resolutions in a timely manner and to a high level of customer service.  


Key Responsibilities 

  • Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephones and printers, voicemail, e-mail and audio-visuals. 

  • Provide customer service for all queries and adhere to IT service management principles 

  • Record, prioritise, track and monitor calls within the database to the point of closure, escalate to the appropriate parties 

  • Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. 

  • Maintain IT security across the network including anti-virus, SPAM filtering & Anti-Spyware technologies and security patching including VOIP 

  • Provide Network Administration including password recovery, name changes and virus checks 

  • Assist with other departmental duties where necessary 

  • You may be required to travel in order to complete the duties involved 

  • Keep up to date on modern IT issues and technologies 




Personal Specification 

  • Systems experience 

  • Exceptional customer service skills 

  • Experience within a fast-paced office  

  • Microsoft Desktop Operating (Windows 7, 8.1, 10) and application systems experience 

  • TCP/ IP and internet technologies knowledge 

  • IP based telephony systems 

  • Anti-Virus and Anti-Spam software 

  • System builds 

  • Ideally degree level educated or equivalent 

  • MCP/ MSCE 

  • VOIP solutions 

  • Dell, server knowledge  

  • BMware ESXi, ESXm VSphere 6.0 experience/ knowledge 

  • Understanding of Health & Safety Regulations affecting IT 

  • Understands confidentiality and ensure this is maintained 

  • Prioritisation skills 

  • Strong written and verbal communication skills 

  • Team player 

Closing date for applications: August 29, 2019

Apply for this job


Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350


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