01372 253350      connect@carlton-recruitment.com

Job Details

IT Support Engineer

Location: Wimbledon

Temporary Full Time

Salary: £13.50 - £14.40

IT Support Engineer

£13.50 - £14.40 PH


Temporary Full Time, Potential for the role to go Permanent


Our client is seeking an experienced IT Support Engineer to provide comprehensive 1st and 2nd line support, covering a wide range including the installation, configuration and support. The successful candidate will provide a range of resolutions in a timely manner and to a high level of customer service.


Key Responsibilities

·       Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephones and printers, voicemail, e-mail and audio-visuals.

·       Provide customer service for all queries and adhere to IT service management principles

·       Record, prioritise, track and monitor calls within the database to the point of closure, escalate to the appropriate parties

·       Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation.

·       Maintain IT security across the network including anti-virus, SPAM filtering & Anti-Spyware

·       Assist with other departmental duties where necessary

·       You may be required to travel in order to complete the duties involved

·       Keep up to date on modern IT issues and technologies




Personal Specification

·       Microsoft Desktop Operating (Windows 7, 8.1, 10) and application systems experience

·       TCP/ IP and internet technologies knowledge

·       IP based telephony systems

·       Anti-Virus and Anti-Spam software

·       System builds

·       Ideally degree level educated or equivalent

·       MCP/ MSCE

·       VOIP solutions

·       Microsoft Dynamics support and administration

·       Dell, Server knowledge

·       Windows Server 2008, 2012, 2016 administration, Active Directory

·       Dell, server knowledge

·       Autodesk

·       Educated to degree level or equivalent in computing

·       Excellent problem-solving skills

·       VMware ESXi, ESX, VSphere 6.0

·       Understands confidentiality and ensure this is maintained

·       Prioritisation skills

·       Strong written and verbal communication skills

·       Team player

Closing date for applications: July 29, 2019

Apply for this job


Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350


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