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01372 253350      connect@carlton-recruitment.com

Job Details

Customer Service Manager

Location: Wimbledon

Permanent Full Time

Salary: £34000 - 38,000

Customer Service Manager

Wimbledon

£34,000 - £38,000

Full-Time permanent role

Carlton Recruitment is looking for an experienced Customer Service Manager to join a fantastic organisation based in Wimbledon. We are looking for someone who has experience of managing a team; coaching and developing whilst making sure the team maintain their KPI’s. 

Key Responsibilities:

  • Manage activities of the team, leading by example

  • Key metrics, SLA’s and financial targets

  • Resource planning

  • People management - team of 9 plus seasonal and temporary staff

  • Coach and develop team members ensuring they meet specified skills

  • Identify and implement continuous improvements that will benefit customer experience

  • Work in partnership with key stakeholders inside and outside of the organisation

  • Maintain compliance and quality

  • Responsible for handling escalated complaints in the department

Personal Specification:

  • Current/previous Customer Service Manager experience

  • Used to managing and developing a team

  • Tech savvy, experience of working with a CRM

  • Strong and confident communication skills

  • Experience of working to SLA’s and targets

  • Coaching staff

  • Service quality monitoring and management

  • Working to strict deadlines

  • Calm under pressure

Disclaimer: Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Closing date for applications: November 2, 2019

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Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350

connect@carlton-recruitment.com

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