01372 253350      connect@carlton-recruitment.com

Job Details

Customer Service Manager

Location: Wimbledon

Permanent Full Time

Salary: £34000 - 38,000

Make sure you hit “APPLY” if you feel you are suitable for this role!

Carlton Recruitment is holding an Explosive Open Day in Wimbledon on Tuesday 5th November 2019.

 We will be recruiting for this role and a variety of exciting temporary and permanent positions.

If you’re currently looking for your next opportunity then pop in with your CV and passport and introduce yourself. We’ll talk you through our latest vacancies and get to know what you’re after in your career!

Tuesday 5th November 2019 between 9:00am – 5:00pm The Wimbledon Business Centre, The Old Town Hall, 4 Queens Road, Wimbledon, SW19 8YB.


  • Your passport, if you do not have a passport please bring your full birth certificate
  • National Insurance card/Letter
  • Drivers and forklift operators must have their valid license so we can make copies.

Please phone our Wimbledon office if you need to visit outside of hours. We look forward to seeing you.

Customer Service Manager


£34,000 - £38,000

Full-Time permanent role

Carlton Recruitment is looking for an experienced Customer Service Manager to join a fantastic organisation based in Wimbledon. We are looking for someone who has experience of managing a team; coaching and developing whilst making sure the team maintain their KPI’s. 

Key Responsibilities:

  • Manage activities of the team, leading by example

  • Key metrics, SLA’s and financial targets

  • Resource planning

  • People management - team of 9 plus seasonal and temporary staff

  • Coach and develop team members ensuring they meet specified skills

  • Identify and implement continuous improvements that will benefit customer experience

  • Work in partnership with key stakeholders inside and outside of the organisation

  • Maintain compliance and quality

  • Responsible for handling escalated complaints in the department

Personal Specification:

  • Current/previous Customer Service Manager experience

  • Used to managing and developing a team

  • Tech savvy, experience of working with a CRM

  • Strong and confident communication skills

  • Experience of working to SLA’s and targets

  • Coaching staff

  • Service quality monitoring and management

  • Working to strict deadlines

  • Calm under pressure

Disclaimer: Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Closing date for applications: November 2, 2019

Apply for this job


Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350


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