01372 253350      connect@carlton-recruitment.com

Job Details

Customer Service Manager

Location: Wimbledon

Permanent Full Time

Salary: £34000 - 38,000

Customer Service Manager


£34,000 - £38,000

Full-Time permanent role

Carlton Recruitment is looking for an experienced Customer Service Manager to join a fantastic organisation based in Wimbledon. We are looking for someone who has experience of managing a team; coaching and developing whilst making sure the team maintain their KPI’s. 

Key Responsibilities:

  • Manage activities of the team, leading by example

  • Key metrics, SLA’s and financial targets

  • Resource planning

  • People management - team of 9 plus seasonal and temporary staff

  • Coach and develop team members ensuring they meet specified skills

  • Identify and implement continuous improvements that will benefit customer experience

  • Work in partnership with key stakeholders inside and outside of the organisation

  • Maintain compliance and quality

  • Responsible for handling escalated complaints in the department

Personal Specification:

  • Current/previous Customer Service Manager experience

  • Used to managing and developing a team

  • Tech savvy, experience of working with a CRM

  • Strong and confident communication skills

  • Experience of working to SLA’s and targets

  • Coaching staff

  • Service quality monitoring and management

  • Working to strict deadlines

  • Calm under pressure

Disclaimer: Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Closing date for applications: November 2, 2019

Apply for this job


Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350


Connect With Us

facebook Like us on Facebook

twitter Follow us on Twitter

LinkedIn Connect with us on LinkedIn

Instagram Follow us on Instagram

Job Alerts

Sign up to receive the latest job alerts

Send us your CV (optional)