Make sure you hit “APPLY” if you feel you are suitable for this role!
Carlton Recruitment is holding an Explosive Open Day in Wimbledon on Tuesday 5th November 2019.
We will be recruiting for this role and a variety of exciting temporary and permanent positions.
If you’re currently looking for your next opportunity then pop in with your CV and passport and introduce yourself. We’ll talk you through our latest vacancies and get to know what you’re after in your career!
Tuesday 5th November 2019 between 9:00am – 5:00pm The Wimbledon Business Centre, The Old Town Hall, 4 Queens Road, Wimbledon, SW19 8YB.
NOTE: PLEASE MAKE SURE YOU BRING
Please phone our Wimbledon office if you need to visit outside of hours. We look forward to seeing you.
Customer Service Manager
£34,000 - £38,000
Full-Time permanent role
Carlton Recruitment is looking for an experienced Customer Service Manager to join a fantastic organisation based in Wimbledon. We are looking for someone who has experience of managing a team; coaching and developing whilst making sure the team maintain their KPI’s.
Manage activities of the team, leading by example
Key metrics, SLA’s and financial targets
People management - team of 9 plus seasonal and temporary staff
Coach and develop team members ensuring they meet specified skills
Identify and implement continuous improvements that will benefit customer experience
Work in partnership with key stakeholders inside and outside of the organisation
Maintain compliance and quality
Responsible for handling escalated complaints in the department
Current/previous Customer Service Manager experience
Used to managing and developing a team
Tech savvy, experience of working with a CRM
Strong and confident communication skills
Experience of working to SLA’s and targets
Service quality monitoring and management
Working to strict deadlines
Calm under pressure
Disclaimer: Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.