01372 253350      connect@carlton-recruitment.com

Job Details

Complaints Resolution Officer

Location: N18

Temporary Full Time

Salary: £11 - £14ph

Complaints Resolution Officer


£11 – 14ph

Full Time Temporary


Our client is looking for a hardworking individual to represent the company delivering an exceptional level of customer service to resolve customer complaints in N18. You will be confident in dealing with complaints and customers both verbally and in writing.


Key Responsibilities:

·         Record and log on all customer issues received

·         Agree and allocate tasks within the business and ensure they are completed on time

·         Communicate effectively with the customers

·         Resolve customer complaints

·         Administrate escalations and involvement in line with company procedures

·         Deliver regular business training on the Resolution Policy and Procedure


Personal Specification:

·         Experience of delivering customer service in a call centre environment

·         Experience of investigating and responding to complex enquiries or complaints

·         Excellent verbal and written communication skills

·         IT skills (Microsoft Package) and the ability to write reports, spreadsheets etc.

·         Numerical and statistical ability in order to analyse data

Closing date for applications: January 3, 2020

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Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350


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