facebooktwitterLinkedInInstagram

01372 253350      connect@carlton-recruitment.com

Job Details

Customer Engagement Manager

Location: Reading

Permanent Full Time

Salary: £35,000 - £45,000

Customer Engagement Manager

Reading

£35k to £45k

Permanent/ Full Time

Customer Engagement functions as the front line assisting in all aspects of service delivery, supporting the Estates Manager and Senior Management team.

Essential duties will include:

Promotes high level of satisfaction among occupiers and clients by promptly responding to their service requirements.  Assures prompt response by other team members and selected contractors through face-to-face conversations, phone calls, radio transmissions and email.

  • Promotes high level of satisfaction among occupiers and clients by promptly responding to their service requirements.  Assures prompt response by other team members and selected contractors through face-to-face conversations, phone calls, radio transmissions and email.
  • Provides support to Estate Manager and Business Park occupiers as required. 
  • Ensures compliance with the companies minimum standards, policies and procedures established for the portfolio properties and the firm.  
  • Acknowledges role as building “ambassador”. Understands that Company and Client’s image is reflected through proper telephone and reception procedures and quality service. 
  • Meet and greet visitors and occupiers of the building in a professional, courteous and efficient manner – dealing with any concerns efficiently.
  • Managing phone calls to the Service Desk
  • Administration – organising on site paperwork

The ideal candidate must have:

  • Proven experience in similar environment
  • Customer Service experience

 

 

Closing date for applications: April 5, 2020

Apply for this job






 

Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

01372 253350

connect@carlton-recruitment.com

Connect With Us

facebook Like us on Facebook

twitter Follow us on Twitter

LinkedIn Connect with us on LinkedIn

Instagram Follow us on Instagram

Job Alerts

Sign up to receive the latest job alerts


Send us your CV (optional)